Falls Church, VA
Dan@DanGrubb.Net
703-649-1637
dangrubb.net
Profile
Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction.
Education
Advanced Diploma
Patriot High School 2015 - 2019Some College
2020Self-Study Certifications
2020 - PresentSkills
- Windows
- Mac
- Linux
- Networking
- Security
- Hardware
- Software
Experience
Technical Account Manager
2023 to Present | ITG
- • Ensure customer success with technical consulting and implementation of adaptive software and hardware.
- • Manage client relationships and troubleshoot technical issues.
- • Deliver tailored solutions for business needs.
- • Find creative solutions for government and private clients.
- • Maintained 99% SLA compliance.
- • Streamlined and documented standard operating procedures.
- • Automated daily and repetitive tasks.
- • Created instructional media for field technicians.
Field Technician
2023 | Dell
- • Managed a workload of repairs in a ticketing system.
- • Scheduled, routed, and completed all tickets in a timely manner.
- • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.
- • Maintained positive professional relations with Dell’s corporate, government, and consumer clients.
- • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.
Lead Repair Technician
2021 to 2022 | T-Mobile
- • Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.
- • Efficiently diagnosed issues with customers' devices and performed all necessary repairs.
- • Handled inventory and parts returns while ensuring systems were up to date.
- • Exceeded SLA expectations completing 90% of repairs in under 90 minutes.
Lead Technician
2021 | Red Door Pro Wash
- • Communicated with customers to perform soft wash services efficiently.
- • Created job plans for the team prior to arrival.
- • Maintained and drove the company vehicle.
Night Shift Manager
2020 to 2021 | Taco Bell
- • Managed up to 10 staff during the night shift.
- • Trained new employees and handled customer issues.
- • Processed refunds, tracked inventory, and kept cash registers balanced.